Convertopia- Privacy Policy

Our Privacy Policy Values
Welcome to the Convertopia Privacy Center. Transparency is a core value of Convertopia and we strive to be very clear about what information we collect and how you can control it. We recommend that you read this entire Privacy Notice to ensure that you are fully informed.

The privacy of individuals whose personal information we process, whether on behalf of others (like our customers and their end users) or within Convertopia is extremely important to us. For that reason, we have outlined our privacy principles to guide our customers.

Privacy Notices:
To provide more information about who we are, how we collect, share, and use personal information about you, and how you can exercise your privacy rights we have outlined privacy notices for you to learn more.


Who we are
Convertopia is a global company headquartered in the UK and an affiliate office in Pakistan. We provide e-commerce businesses with site search tools, analytics, and personalization services, to help our Clients develop and publish content and their consumers find the content they want and deliver personalized customer experiences. You can find out more about Convertopia here.


What information do we collect and why?
The personal information that we may collect about you broadly falls into the following categories:

Information that you provide voluntarily: Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details (like your name, email address, and phone number) when you request information about our products and services, request access to a demo or any online training materials.

We may also collect personal information from you offline, such as when you attend one of our events or during phone calls with sales representatives. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

We will collect your personal information such as your name, contact details, and your resume/CV if you apply for a job with us.

We process personal information of our Clients to provide them with our Services. The data processed for such purpose may include full name, company email, phone number, company name industry, and others.

The personal information we collect may include contact information such as your name, address, telephone number email address, and contact preferences. It may also include professional information, such as your job title, department, or job role, as well as the nature of your request or communication.


Examples of how we use this information include:

  • To respond to your requests or provide you with information requested by you.
  • To send administrative or account-related information to you.
  • To communicate with you about updates to the Service.
  • To maintain the website and tailor the website to your needs.
  • To communicate with you by post, telephone, and/or email to provide you with marketing and promotional content (under your marketing preferences).
  • To comply with and enforce applicable legal requirements, agreements, and policies.
  • To prevent, detect, identify, investigate, respond, and protect against potential or actual claims, liabilities, prohibited behavior, and criminal activity.
  • For other business purposes such as data analysis, identifying usage trends, determining the effectiveness of our marketing, and enhancing, customizing, and improving our Websites, products, and services.


The information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser type, broad geographic location (e.g. country or city-level location), and other technical information.  We may also collect information about how your device has interacted with our Online Properties, including the pages accessed and links clicked.


Who do we share your personal information with?
We may disclose your personal information to the following categories of recipients:

  • to our group companies, third-party service providers and partners (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Online Properties), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information.
  • to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger, or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice
  • to our marketing partners to send emails on our behalf, and/or for co-branded and/or co-sponsored marketing and promotional events (such as conference events) offered in conjunction with another company or companies.
  • To our data processors, whereas we use the following categories of data processors – hosting services, marketing tools, tools for analytics and tracking, tools for running events, polls or surveys, business operations/management tools, task management, and communication tools.


Cookies and similar tracking technology
We use cookies and similar tracking technology (collectively “Cookies”) to collect and use personal information about you, including interest-based advertising.


How do we keep your personal information secure?
We use appropriate administrative, organizational, technical, and physical safeguards to protect the personal information we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information and to help ensure that your data is safe, secure, and only available to you and to those you provided authorized access (e.g., your users).


Links to Other Sites
Our Website may contain links to other sites that are not owned or controlled by Convertopia. Please be aware that Convertopia is not responsible for the privacy practices of these other sites. We encourage you to review the privacy policies and statements of other sites to understand their information practices. This Privacy Notice applies only to information collected by our Websites.


International data transfers
We are a growing corporation with operations in multiple countries, including the United States, United Kingdom, India, Pakistan, and many others. While our primary data centers are in the United Kingdom, we may transfer personal information or other information to the Convertopia office. In addition, we may employ other companies and individuals to perform functions on our behalf.

Data Retention

Generally, personal data shall be kept for as long as necessary for the purpose for which it was processed. The length of time that convertopia will hold your data will also depend on the legal basis on which your data is processed. Shall the processing be based on legitimate interest, your data will be processed for as long as the given legitimate interest of Convertopia is in place.

For data kept based on legal obligations, the data retention period is prescribed by applicable legal regulations. For data processed based on the performance of a contract, the data is processed for the duration of the contractual relationship and an applicable limitation period. Shall the processing be based on your consent, your data shall be erased after you withdraw your consent. Please bear in mind that the same data may as well be processed based on other legal basis in which case your withdrawal of consent might not mean a full erasure of your data.

The personal data of successful applicants is processed and retained in line with our employee Privacy Policy. The personal data of unsuccessful applicants who provided us with their consent for considering them for future positions at Convertopia is processed for the period for which the consent was given, whereas you may withdraw your consent at any time. The personal data of unsuccessful applicants who have not provided us with their consent for retaining their data are retained for as long as the given legitimate interest of Convertopia to protect itself from legal claims and effectuate the hiring process.


Your data protection rights
You have the following data protection rights:

  • If you are a resident of the European Economic Area/UK, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. To exercise these rights email [email protected].
  • You can opt out of receiving promotional emails or text messages from us by clicking the “unsubscribe” link in the email. If you choose to no longer receive marketing information, we may still communicate with you regarding such things as your security updates, product functionality, responses to service requests, or other transactional, non-marketing/administrative-related purposes.
  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted before your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you wish to withdraw your consent, contact us at [email protected], you can also withdraw your consent anytime by contacting us via our website in the section.

We respond to all requests we receive from individuals wishing to exercise their data protection rights by applicable data protection laws. To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your personal information.


Children
We do not collect any information from anyone under 13 years of age. The website and its content are directed to people who are at least 18 years of age or older. We do not collect any information from anyone under 18 years of age. If you are under the age of 18, you may not use this website unless you have the consent of, and are supervised by, a parent or guardian.


Changes to our Privacy Notice
We may revise this Privacy Notice from time to time in response to changing legal, technical, or business developments. The most current version of this Privacy Notice will govern your use of your personal information. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws. You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.


Contact Us
If you have any questions, comments, or concerns about Convertopia or this Privacy Notice, please reach out to us using the contact details provided below.


Phone no: +44 (0) 20 3637 4868
Email: [email protected]
Address: 86-90 Paul Street, London, United Kingdom EC2A4NE

If you are a Consumer, the data controller of your personal information is our Client whose Digital Properties you use.